Shipping Policy

Our shipping policy aims to provide customers with a general expectation of delivery times, though these are not guaranteed and can vary. In most cases, orders are delivered within ten to twenty business days after payment has been processed and the order has been confirmed. Business days are generally considered weekdays and Saturdays, excluding Sundays and public holidays. However, since shipping involves coordination with external carriers and multiple stages of processing, delays can occur due to factors outside of our direct control. Conditions such as adverse weather, natural disasters, transportation delays, customs checks, or other unforeseen events can extend the estimated delivery times. While we make every effort to ensure timely processing and shipping, external logistics providers may sometimes cause delays.

Once an order is placed and payment has been confirmed, it enters the processing phase. During this time, we review the order details, prepare the items, and complete packaging for shipment. After processing has begun, changes to shipping information such as the address, recipient name, or contact details are no longer possible. For this reason, we recommend carefully reviewing all shipping information before completing a purchase. Even small errors, like an incorrect postal code or missing unit number, can lead to delivery issues, including delays, rerouting, or additional verification by the carrier.

High demand periods, such as during promotions, holidays, or sales events, may also impact delivery times. These peak periods can place a higher strain on fulfillment centers and shipping networks, leading to longer processing and transit times. Additionally, environmental factors like storms, heavy rain, snow, or extreme temperatures can cause carriers to adjust their routes or delay deliveries for safety reasons. In extreme cases, shipments may be delayed until conditions improve.

Occasionally, an item may become unavailable after a purchase has been completed but before it is shipped. This can happen due to inventory changes or supply chain issues. In such cases, customers will be notified promptly, and the unavailable item will be removed from the order. A refund for the item will be issued, and the remaining items will be shipped without delay, ensuring that customers don’t have to wait for a single unavailable product.

Some orders may qualify for free shipping, even without a minimum purchase requirement. However, even in these cases, all deliveries remain subject to standard carrier policies and procedures. If a delivery attempt fails due to reasons such as an inaccessible address, the recipient being unavailable, or unmet delivery conditions, the package may be returned to the sender. In these instances, the order will be canceled, and the payment refunded according to the usual processing timelines. To minimize the risk of missed deliveries, we encourage customers to monitor tracking information and ensure someone is available at the delivery location.

Once an order is shipped, tracking details will be provided so customers can monitor the progress of their shipment. Tracking updates may show the different stages of the shipping process, including order processing, transit, customs clearance, and final delivery. It is normal for tracking updates to pause temporarily during the transfer between regions or logistics hubs, so checking the tracking information regularly is recommended to stay informed and spot any potential delays.

In certain situations, an order may not proceed to shipment. This could happen if an item becomes unavailable before processing begins, if the delivery location is not supported, if the address cannot be serviced by available carriers, or if there is an issue with payment authorization. If such problems occur, customers will be promptly notified and offered solutions, such as a refund or alternative arrangements.

If an order is received with the wrong item, customers should contact support immediately to resolve the issue. We offer assistance for returns and refunds where applicable. Returns for size preferences are accepted, but customers must place a new order for replacement items. If an order takes longer than the estimated delivery time, checking the tracking information is recommended. Should further assistance be needed, customer support is available to help with any delays or issues. We strive to ensure a smooth and reliable shipping experience, even when unexpected delays arise.